Implementation agreement confirmation

What is an implementation agreement?

An implementation agreement is a contract where a service provider agrees to set up and configure a new system, software, or service for a client. It covers tasks like moving data, setting up the system, customizing it, training users, and supporting them until everything is running smoothly.

Why do you need an implementation agreement?

The purpose of an implementation agreement is to:

• Clearly define what services will be provided
• Set a timeline for the project
• Explain how and when payments will be made
• Outline the roles and responsibilities of both parties
• Ensure that all information shared during the project stays confidential
• Protect the intellectual property created during the project
• Set expectations for deliverables and project milestones

Key parts of an implementation agreement

1. Parties involved:
   • Provider: The company providing the service
   • Client: The company receiving the service
2. Scope of services:
   • A detailed description of the services to be provided, like moving data, setting up the system, customizing it, training, and support
3. Timeline:
   • A schedule outlining key milestones and deadlines
4. Fees and payment terms:
   • The total project cost and a payment schedule, including any upfront fees and payments for milestones
5. Confidentiality:
   • An agreement to keep all shared information private
6. Intellectual property:
   • Terms about who owns the intellectual property created during the project
7. Termination:
   • Conditions under which the agreement can be ended by either party
8. Governing law:
   • The laws that govern the agreement
9. Limitation of liability:
   • Limits on the types of damages that can be claimed by either party
10. Dispute resolution:
    • How any disputes will be resolved

Example of an implementation agreement clause

"The provider agrees to perform data migration, system configuration, customization, user training, and support services as described in the attached project scope document. The client agrees to provide all necessary data and access required for the successful completion of the project."